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Send a text, email, or Facebook message with your name, vehicle year, make and model, and a short description of the concern. Our team will reply to confirm whether the work is a good fit and discuss weekend availability.

Service is available Friday through Sunday by appointment. Monday through Thursday is closed. Availability depends on the repair, parts, and time needed.

The address is not posted publicly. Service location and arrival details are provided directly after an appointment is confirmed.

No. Please contact our team first. Appointments help ensure there is enough time, space, and any needed parts for your vehicle.

We prefer that you drop off your vehicle so you can relax at home while the repair is completed. Our team can help coordinate a ride from the shop and back for pickup; please mention that you will need a ride when scheduling so the details can be arranged in advance.

Common maintenance, oil changes, brake work, tune-ups, diagnostics, electrical concerns, cooling-system work, light engine work, steering and suspension repairs, limited A/C service, and many general repairs are considered. A/C service is limited to system charging or top-off when appropriate; refrigerant recovery is not offered. Contact our team first to discuss the vehicle and concern. Every job is accepted case by case based on the vehicle, repair, equipment, parts, and available time.

Full engine rebuilds, transmission repair or replacement, tire mounting, wheel alignment, and A/C refrigerant recovery are not offered. A/C service is limited to system charging or top-off when appropriate; contact our team first to discuss the vehicle and concern.

To help complete your repair as quickly as possible, we prefer that drivability, warning-light, electrical, or other uncertain concerns are diagnosed by a repair shop or dealership before your appointment. Please send our team the written diagnosis or estimate in advance so the recommended repair can be reviewed and parts can be ordered ahead of time. If diagnosis is still needed, diagnostic time is billed at $50 per hour. If our team cannot determine the cause of the issue, you will not be charged a diagnostic fee.

Not always. A trouble code identifies the system that detected a problem. It is used as a starting point, followed by checks intended to narrow down the likely cause before a repair is recommended.

Most repairs are considered and usually accepted based on availability, the specific vehicle, and the requested work. We service many cars, SUVs, and light-duty trucks, but we do not work on diesel or heavily modified vehicles. To protect our customers, their vehicles, and our team, we reserve the right to refuse service.

No. Service is focused on cars, SUVs, and light-duty trucks. Motorcycles, lawn equipment, recreational vehicles, and other small-engine equipment are not accepted.

No. Body repair, collision repair, paintwork, dent repair, and glass replacement are not offered. A dedicated body shop is the best choice for those services.

No. Andy's Automotive Repair is not an authorized Virginia safety-inspection or emissions-testing station. We can address many mechanical concerns that may affect an inspection, but the official inspection or emissions test must be completed at an authorized facility.

In some cases. Depending on the repair, location, tools required, safety considerations, and availability, our team may be able to travel to the vehicle. Mobile service is considered case by case and is not guaranteed. Contact us first with the vehicle information, location, and concern.

Start by sending a text, email, or Facebook message with your name, vehicle year, make and model, VIN if available, and a description of the repair or symptoms. Our team will review the request, confirm whether it is a good fit, and send scheduling, location, drop-off, and preparation instructions. Providing an existing diagnosis or estimate can help us order parts before your appointment.

Weekend service works best for customers who can plan ahead and leave the vehicle Friday through Sunday. We review the repair in advance, order parts when possible, and coordinate drop-off and pickup instructions before the appointment. We understand this schedule will not work for every customer; urgent repairs or vehicles that cannot wait for a weekend appointment may be better served by a full-time repair facility.

Cash, Zelle, Venmo, and personal check are accepted.

The general repair labor rate is $100 per hour. Estimates are based on the expected time for the specific repair using commonly used industry labor-time guides. Diagnostic testing is billed separately at $50 per hour when needed. You will receive an estimate before work begins, no additional work will be performed without your approval, and no diagnostic fee is charged if we cannot determine the cause of the issue.

Yes. Customer-supplied parts are accepted for appropriate repairs, but they receive a 30-day labor-only warranty. No warranty is provided on the customer-supplied part itself.

We typically provide three estimate options using a mix of local-store and ordered parts when available. Local-store parts often cost more but may be available the same day. Ordered parts usually take about 4–5 days to arrive and are often significantly less expensive. All parts ordered by our team meet OEM or OEM-equivalent standards. Availability and delivery times can vary by vehicle, and your selected option will be confirmed before the repair is scheduled.

Yes. We strive to be transparent: our team will explain what was found, discuss the proposed repair, and provide an estimate before work begins. No repair or additional work will ever be performed without your approval first. Sometimes disassembly or further testing reveals an issue that could not reasonably be identified during the initial inspection. If that happens, work will pause while our team explains the new finding, discusses any change in cost, and waits for your approval before proceeding.

Repairs using OEM or premium aftermarket parts include a 12-month or 12,000-mile warranty on parts and labor, whichever comes first.

Repairs using standard aftermarket parts include a 6-month or 6,000-mile warranty on parts and labor, whichever comes first.

Customer-supplied parts receive a 30-day labor-only warranty. No parts warranty is provided.

Warranty coverage applies only to the original repair and is non-transferable. Failures caused by misuse, accidents, or unrelated system issues are not covered.